SOBA PRIVACY POLICY

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Soba Collective Pty Ltd (SOBA) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how SOBA collects, uses, stores and handles your personal information when you interact with our studio, website, booking services, communications, offers, advertising and other services.

INFORMATION WE COLLECT

We may collect personal information including your:

name;

email address;

phone number;

date of birth;

account and booking information;

purchase and membership history;

communication preferences; and

other information you choose to provide to us.

We may collect this information when you create an account, make a booking or purchase, sign up for an offer, trial or membership, complete a form, enter a promotion or competition, contact us, interact with our website or advertising, or otherwise provide information to SOBA.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

create and manage your SOBA account;

process bookings, purchases and memberships;

provide and improve our classes, services and customer experience;

communicate with you about bookings, purchases, memberships and your account;

administer offers, competitions and promotions;

send marketing and promotional communications;

understand how clients interact with SOBA and our services; and

comply with our legal and regulatory obligations.

MARKETING COMMUNICATIONS

By creating an account, signing up for an offer, trial or membership, purchasing a class or class pack, or otherwise providing your contact details to SOBA, you agree to receive marketing and promotional communications from SOBA by email.

These communications may include studio news, class updates, special offers, promotions, events and other SOBA products and services.

We use your contact information for these purposes in accordance with this Privacy Policy, our Terms & Conditions and applicable law.

You can opt out of email marketing at any time by using the unsubscribe link in an email.

If you have separately opted in to receive marketing communications by SMS, you can opt out at any time by replying STOP.

Opting out of marketing communications will not affect service-related communications that are necessary to manage your bookings, purchases, memberships or account.

ONLINE FORMS & ADVERTISING

If you provide your information through a SOBA form or advertisement on a third-party platform, such as Instagram or Facebook, that platform may provide the information you submit to SOBA.

SOBA will collect, use and handle information received through these forms in accordance with this Privacy Policy.

Third-party platforms may also collect and process your information independently in accordance with their own privacy policies.

THIRD-PARTY SERVICES

SOBA uses third-party service providers to operate parts of our business, including services for booking and account management, communications, payments, website operation, analytics and advertising.

These providers may process personal information on SOBA's behalf in connection with the services they provide.

SOBA uses Mindbody for booking and account management. Mindbody's handling of personal information is also subject to its own privacy policy.

We may also use third-party platforms to provide email and SMS communications, website services, analytics and advertising.

STORAGE & SECURITY

SOBA takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored using third-party systems and service providers used by SOBA to operate our business.

ACCESS & CORRECTION

You may contact us if you would like to request access to, or correction of, personal information we hold about you.

RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records and meet our legal or regulatory obligations.

Where an account is deactivated or you stop using SOBA's services, we may retain certain information where reasonably necessary for these purposes.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The current version will be published on our website.

CONTACT US

If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a question about how SOBA handles your information, please contact us at contact@soba.com.au.