MOVE WITH US

Our introductory offer is available exclusively for new local clients. If a client creates multiple accounts to take advantage of additional intro offers, SOBA reserves the right to charge for the classes taken.

Memberships and passes are non-transferable, non-interchangeable, and non-shareable between clients. Sharing memberships will result in permanent forfeiture. All upfront memberships, passes, and gift cards must be activated within 12 months of the purchase date. If an extension is needed, please notify SOBA at the time of purchase.

Membership pauses are available and are limited to four weeks per calendar year, with each pause lasting at least one week. For medical reasons or pregnancy, longer membership pause periods may be granted with a doctor’s certificate.

To request a membership pause, please email contact@soba.com.au before the next billing date or prior to the requested hold period.

Minimum commitment
Unlimited Weekly memberships have a minimum commitment of 12 weeks from the start date. During this initial period, the membership cannot be cancelled.

After the minimum commitment
Once the initial 12-week commitment has been completed, the membership will continue on an ongoing week-to-week basis.

Cancellation

Cancellations may be requested at any time after the initial 12-week commitment, subject to 14 days’ notice.

The membership will remain active, and weekly payments will continue, during the 14-day notice period. No further charges will apply after the notice period has ended.

How to cancel

Please contact us at contact@soba.com.au and request cancellation in writing.

The 14-day notice period begins from the date written notice is received.

Unused memberships, missed classes, or changes in attendance do not constitute notice of cancellation.

Failed payments
If a scheduled payment fails, SOBA reserves the right to: Retry the payment automatically, suspend booking access until payment is resolved, and charge reasonable administrative or processing fees where applicable.

Weekly Unlimited Memberships remain active and payable during any failed payment period.