it is always our strive to deliver classes + services to you on time as advertised. however, the schedule is always subject to change + unexpected circumstances may lead to a class cancellation or changes.
SOBA is not liable to refund, transfer, or offer compensation for classes that clients have missed, or cancelled within three hours of the booked class.
SOBA is not responsible for the safekeeping of your belongings.
SOBA reserves the right to refuse entry at any time.
all purchases with SOBA are final + we do not offer refunds on services or products for the change of mind.
gift cards may be redeemed for classes, memberships, or products + not redeemable for cash.
prices are subject to occasional change to reflect increases in costs, benefits + services.
it is up to the client to notify the instructor of any injuries, health concerns, pregnancy in each class so we are able to make adjustments + modifications to prevent injury.
we do not recommend any abdominal exercises, bends, hiit classes in the first trimester of pregnancy. please email us if you would like more personalised information regarding pregnancy email@example.com
the introductory offer is for new clients only + valid for fourteen days from activation (first booked class).
the offer allows you to attend an unlimited number of regularly scheduled classes during the pass activation period. passes, auto-pays, memberships are non-transferable, interchangeable or able to be shared between clients. any clients found to be sharing memberships will forfeit their membership permanently. all upfront memberships must be activated within 12 months from purchase date.
if you require an extension of activation time you must notify SOBA at the time of purchase.
suspensions are available for auto-pays only. auto-pay suspensions are subject to a maximum of four weeks within one year. each suspension must be for a minimum of one week. anything less than seven days is not considered as a suspension.
auto-pays are able to cancel after eight weeks of attendance. with one months notice.
to suspend or cancel membership you must email firstname.lastname@example.org with a minimum of one months notice
upfront & auto pays memberships can be placed on hold for a maximum of four weeks per pass.
for series medical reasons or pregnancy we can place membership on hold for a longer period of time if a doctors certificate if provided outlining time required. upfront & auto pay memberships must be for a minimum of one week. anything less than seven days is not considered as a suspension.
class cancellations must be made via the SOBA booking system, or our mobile app up to three hours prior to the class start time. if it is within the three hour window, a ten dollar penalty will be processed within 24 hours.
if you miss a booked class it is classed as a no show, you will forfeit the class on your pass, and/or if you are an unlimited member you will be charged a ten dollar fee. please email us if there is an unforeseen circumstance so we can ensure you are not charged an unnecessary fee. cancellation fees will be charged weekly & monthly.
our liability waiver is pushed into your software account screen as you create your account. our liability waiver is agreed upon with every purchase. the waiver is valid for the full attendance of your purchase. it will continue to roll over on each and every purchase. you can view the waiver on your mind body profile at any time.
SOBA is not responsible for a refund of services if an intervention from a third party occurs for example: government restrictions or/and pandemic. memberships are able to be placed on hold, transferred to online membership or the remainder of the membership transferred to a gift voucher dollar value only.
if you have any questions, or would like to know more, please email us at email@example.com.
there are no refunds, transfers or exchanges for bookings to special events or workshops.
occasionally SOBA workshops have the option of byo alcohol. responsible behavior + drinking is mandatory.
deposits are the first instalment of your vacay payment, confirming your reservation.
within one month after receiving a deposit, soba will confirm with you via phone, person or via email - confirmation of your attendance + your following payment plan options.
deposits are non refundable, however can be transferred to a fellow creature.
if you have a change of mind, refunds are strictly unavailable.
we do not hold places without the deposit payment.
full payment must be made before ninety days of the vacay.
life can happen + sometimes refunds are requested. a cancellation may be granted prior to 90 days notice of the vacay + you will receive a refund excluding your deposit.
SOBA is not responsible for your expenses incurred in preparation for any cancelled/refunded vacay such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
you acknowledge that during a vacay, you participate voluntarily in any + all activities arranged by the organisers + insofar as legally permissible, surrender your right to any cause of action against soba arising from any loss or damage to person or property that occurs during a vacay.
by making a deposit payment you agree to all policies listed above. for any queries please email: firstname.lastname@example.org
SOBA offers studio hire to external parties. SOBA will take credit card details as security for damages or any further cleaning that needs to be completed after the event. SOBA is not responsible for any third party damages. a set rate is agreed upon by SOBA and the third party. this amount must be paid for upfront 24hours prior to event.
you may terminate your membership at any time, for any reason, by following the instructions on the online studio. if you cancel your membership before the end of the applicable billing cycle, your account will be cancelled as of the following month/year. you will not receive a refund for the current billing period.
SOBA reserves the right to terminate your account or your access to the SOBA online immediately, with or without notice to you, and without liability to you, if SOBA believes that you have breached any of the terms of this agreement, furnished SOBA with false or misleading information, or interfered with use of the online studio or the service by others.
when you close or deactivate your account or if your account is otherwise terminated, we have the right, but not the obligation, to store your personal information, settings, saved and completed classes, and teachers you have followed. unless we have exercised our right to terminate your account, you can re-activate your account at any time by emailing us.
no sharing. members of the online studio may not share, give or sell their password or username to any other person or entity. excessive viewings or logins by any member will be construed by SOBA as fraudulent use of the online studio, which will result in the immediate cancellation of membership without refund. when becoming a member you agree to take all actions possible to protect your username and password from fraudulent use. - fraudulent use. SOBA reserves the right to cancel any membership it believes has been compromised, or is being used fraudulently, at its own discretion.
billing. memberships are billed monthly and yearly. all memberships are renewed automatically until cancelled. if membership is terminated due to a violation of this agreement, SOBA will not reimburse the member for the remainder of any paid month/year nor will reimbursements be made for membership cancellations prior to any renewal date. members may cancel their membership at any time. membership must be cancelled prior to the renewal date in order to end membership charges.
physical exercise, in all of its forms and with or without the use of equipment such as blocks, straps or any other equipment that may be suggested by a SOBA instructor, is a strenuous physical activity. accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, program or using any suggested equipment, shown in any of the video clips on the online studio. SOBA is not a medical organisation and its instructors or staff cannot give you medical advice or diagnosis. all suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at your election while viewing SOBA videos. nothing contained in this online studio should be construed as any form of such medical advice or diagnosis.
by using the online studio you represent that you understand that physical exercise involves strenuous physical movement, and that such activity carries the risk of injury whether physical or mental. you understand that it is your responsibility to judge your physical and mental capabilities for such activities. It is your responsibility to ensure that by participating in classes and activities on the online studio, you will not exceed your limits while performing such activity, and you will select the appropriate level of classes for your skills and abilities, as well as for any mental or physical conditions and/or limitations you have.
you understand that, from time to time instructors may suggest physical adjustments or the use of equipment and it is your sole responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability and physical and mental condition. you expressly waive and release any claim that you may have at any time for injury of any kind against SoBa, or any person or entity involved with SOBA, including without limitation its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates and representatives.
you are solely responsible for your interactions with SOBA online subscription and in-studio experience.
if you have any questions, or would like to know more, please email us at email@example.com.