• It is always our endeavour to deliver classes and services to you on time as advertised. However, the schedule is always subject to change and unexpected circumstances may lead to a class cancellation.
  • SoBa is not liable to refund, transfer, or offer compensation for classes that clients have missed, or cancelled within three hours of the booked class.
  • SoBa is not responsible for the safekeeping of your belongings.
  • Soba reserves the right to refuse entry at any time.
  • All purchases with SoBa are final and we do not offer refunds on services or products for the change of mind, illness, change of address, or any other reason.
  • Passes and memberships are non-transferable, interchangeable or able to be shared between clients. Any clients found to be sharing memberships will forfeit their membership permanently.
  • Suspensions for all unlimited members are subject to a maximum of six weeks within one year and each suspension must be for a minimum of one week. Any thing less than seven days is not considered as a suspension.
  • Class cancellation must be made via the SoBa online booking system, or our mobile app up to three hours prior to the class start time. If it is within the three-hour window, a penalty will ensue.
  • If you miss a booked class, it will be taken off your class pass, or if you are an unlimited member, there will be one warning before a penalty ensues.
  • Gift cards may be redeemed for classes, memberships, or products and not redeemable for cash.
  • Prices are subject to occasional change to reflect increases in costs, benefits and services.
  • Concession rates for those under 18 years old and over 60 years old are available for those who speak with us in person or on the phone. Concession rates are not available in conjunction with another offer.
  • The introductory offer is for new clients only and valid for thirty days from activation (first booked class).
  • The offer allows you to attend an unlimited number of regularly scheduled classes during the pass activation period.
  • Classes that are not included within the unlimited pass are our reformer pilates classes. This is due to the specialised nature of these classes, with only three to four spaces available per session.
  • Class cancellations must be made via the SoBa booking system or our mobile app up to three hours prior to the class start time without a fee.
  • If you do not attend a booked class or cancel within the three hours prior, you will be charged for the class.
  • Non-member passes give access to all regularly scheduled passes and do not include special events or workshops.
  • Dependent on the event, members may be able to attend workshops or special events free of extra charge, or at discounted rate.
  • There are no refunds, transfers or exchanges for bookings to special events or workshops.