g e n e r a l
it is always our endeavour to deliver classes + services to you on time as advertised. however, the schedule is always subject to change + unexpected circumstances may lead to a class cancellation.
SoBa is not liable to refund, transfer, or offer compensation for classes that clients have missed, or cancelled within three hours of the booked class.
SoBa is not responsible for the safekeeping of your belongings.
SoBa reserves the right to refuse entry at any time.
all purchases with SoBa are final + we do not offer refunds on services or products for the change of mind.
gift cards may be redeemed for classes, memberships, or products + not redeemable for cash.
prices are subject to occasional change to reflect increases in costs, benefits + services.
it is up to the client to notify the instructor of any injuries, health concerns, pregnancy in each class so we are able to make adjustments + modifications to prevent injury.
we do not recommend any abdominal exercises, bends, barre move or hiit classes in the first trimester of pregnancy.
m e m b e r s h i p s
the introductory offer is for new clients only + valid for thirty days from activation (first booked class).
the offer allows you to attend an unlimited number of regularly scheduled classes during the pass activation period.
passes, auto-pays, memberships are non-transferable, interchangeable or able to be shared between clients. any clients found to be sharing memberships will forfeit their membership permanently.
suspensions are available for auto-pays only. auto-pay suspensions are subject to a maximum of six weeks within one year. each suspension must be for a minimum of one week. anything less than seven days is not considered as a suspension.
auto-pays are able to cancel after eight weeks of attendance. with one months notice.
upfront membership + auto-pays have access to priority booking ahead of time. auto-pays have waitlist priority.
to suspend or cancel membership you must fill out the appropriate form at the bottom of our website with a minimum of one months notice.
upfront memberships can be placed on hold for a maximum of four weeks per pass. for series medical reasons or injury recovery we can place membership on hold for a longer period of time if a doctors certificate if provided outlining time required.
c a n c e l l a t i o n s
class cancellations must be made via the SoBa booking system, or our mobile app up to three hours prior to the class start time. if it is within the three hour window, a ten dollar penalty will be processed.
if you miss a booked class it is classed as a no show, you will forfeit the class on your pass, and/or if you are an unlimited member you will be charged a ten dollar fee.
w o r k s h o p s
non-member passes give access to all regularly scheduled passes + do not include special events or workshops.
dependent on the event, members may be able to attend workshops or special events free of extra charge, or at discounted rate.
there are no refunds, transfers or exchanges for bookings to special events or workshops.
occasionally soba workshops have the option of byo alcohol. responsible behaviour + drinking is mandatory.
v a c a y
deposits are the first instalment of your vacay payment, confirming your reservation.
within one month after receiving a deposit, soba will confirm with you via phone, person or via email - confirmation of your attendance + your following payment plan options.
deposits are non refundable, however can be transferred to a fellow creature.
if you have a change of mind, refunds are strictly unavailable.
we do not hold places without the deposit payment.
full payment must be made before ninety days of the vacay.
life can happen + sometimes refunds are requested. a cancellation may be granted prior to 90 days notice of the vacay + you will receive a refund excluding your deposit.
SoBa is not responsible for your expenses incurred in preparation for any cancelled/refunded vacay such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
you acknowledge that during a vacay, you participate voluntarily in any + all activities arranged by the organisers + insofar as legally permissible, surrender your right to any cause of action against soba arising from any loss or damage to person or property that occurs during a vacay.
by making a deposit payment you agree to all policies listed above. for any queries please email: firstname.lastname@example.org
p r i c i n g
if you have any questions, or would like to know more, please email us at email@example.com.