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g e n e r a l

it is always our endeavour to deliver classes + services to you on time as advertised. however, the schedule is always subject to change + unexpected circumstances may lead to a class cancellation.

SoBa is not liable to refund, transfer, or offer compensation for classes that clients have missed, or cancelled within three hours of the booked class.

SoBa is not responsible for the safekeeping of your belongings.

SoBa reserves the right to refuse entry at any time.

all purchases with SoBa are final + we do not offer refunds on services or products for the change of mind, illness, change of address, or any other reason.

gift cards may be redeemed for classes, memberships, or products + not redeemable for cash.

prices are subject to occasional change to reflect increases in costs, benefits + services.

concession rates for those under eighteen years old + over sixty years old are available for those who speak with us in person or on the phone. concession rates are not available in conjunction with another offer.

it is up to the client to notify the instructor of any injuries, health concerns, pregnancy in each class so we are able to make adjustments + modifications to prevent injury.

we do not recommend any barre move or hiit classes in the first trimester of pregnancy.

m e m b e r s h i p s

the introductory offer is for new clients only + valid for twenty one days from activation (first booked class).

the offer allows you to attend an unlimited number of regularly scheduled classes during the pass activation period.

passes, auto-pays, memberships are non-transferable, interchangeable or able to be shared between clients. any clients found to be sharing memberships will forfeit their membership permanently.

suspensions are available for auto-pays only. auto-pay suspensions are subject to a maximum of six weeks within one year. each suspension must be for a minimum of one week. anything less than seven days is not considered as a suspension.

auto-pays are able to cancel after eight weeks of attendance. with one months notice.

upfront membership + auto-pays have access to priority booking ahead of time. auto-pays have waitlist priority.

to suspend or cancel membership you must fill out the appropriate form at the bottom of our website with a minimum of one months notice.

c a n c e l l a t i o n s

class cancellations must be made via the SoBa booking system, or our mobile app up to three hours prior to the class start time. if it is within the three hour window, a ten dollar penalty will be processed.

if you miss a booked class it is classed as a no show, you will forfeit the class on your pass, and/or if you are an unlimited member you will be charged a ten dollar fee.

w o r k s h o p s

non-member passes give access to all regularly scheduled passes + do not include special events or workshops.

dependent on the event, members may be able to attend workshops or special events free of extra charge, or at discounted rate.

there are no refunds, transfers or exchanges for bookings to special events or workshops.

occasionally soba workshops have the option of byo alcohol. responsible behaviour + drinking is mandatory.

v a c a y

deposits are the first instalment of your vacay payment, confirming your reservation.

within one month after receiving a deposit, soba will confirm with you via phone, person or via email - confirmation of your attendance + your following payment plan options.

deposits are non refundable, however can be transferred to a fellow creature.

if you have a change of mind, refunds are strictly unavailable.

we do not hold places without the deposit payment.

full payment must be made before ninety days of the vacay.

life can happen + sometimes refunds are requested. a cancellation may be granted prior to 90 days notice of the vacay + you will receive a refund excluding your deposit.

SoBa is not responsible for your expenses incurred in preparation for any cancelled/refunded vacay such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.

you acknowledge that during a vacay, you participate voluntarily in any + all activities arranged by the organisers + insofar as legally permissible, surrender your right to any cause of action against soba arising from any loss or damage to person or property that occurs during a vacay.

by making a deposit payment you agree to all policies listed above. for any queries please email: contact@soba.com.au

p r i c i n g

SoBa is committed to protecting all information collected from you. please feel free to read the following words to understand why we collect your personal information and how it is treated. here at SoBa, we will only collect the information that we need from you in order for us to provide you with our ace service. information collected, such as name, address, phone number, and email address, are used in order to create a personal profile within our community. in classes we will need to collect further information, such as details of any previous or current injuries payment information is stored privately. auto payment date options taken out weekly. we are a cashless studio we only take visa debit or credit card. the only class that cash donations will be accepted is our community class. mind-body online has its own privacy policy, separate to SoBa, and any information provided on their website will be subject to their privacy policy. we may collect non-personal information such as the domain name of the website from which linked you to our site. we may use your non-personal information to operate and enhance our website delivery of service. we may use your information to communicate with you on services, offers and products. if you have opted to receive our newsletter, you may cancel participation by following instructions to unsubscribe at the bottom of each email. your internet browser has the functionality for file storage (“cookies”) that hold information which allows a website to recognise your account. our website and the mind-body online website utilises this functionality to enhance your experience and assist with updates. you have the ability to prevent your browser from accepting cookies, but certain functionalities of the website may be impaired. we do not sell, trade, or otherwise release to other parties, your personal identifiable information. this does not include trusted third parties who assist us in website operations, conducting our business, or services for you. these third parties are aware of confidentiality for you. we may also release your information when we believe it is appropriate to comply with law, enforce our site policies, protect our rights, protect your safety, protect the safety of others or investigate fraud. any changes to our privacy policy will be displayed on our website and will update this version of our policies.

if you have any questions, or would like to know more, please email us at contact@soba.com.au.